Frequent questions

HOW TO BUY?

To make purchases, you must follow these steps:

1.- Search and select the product of your choice. You can search for it in the different categories or in the site's search engine.

2.- Once you have selected the product, you can buy it by clicking on the “Buy Now” button or add it to your shopping cart while you look at other products that might interest you. Then you can make the purchase by clicking on the “Pay Order” button. If a product is currently out of stock, contact us at 921510147 - 999986928 or write to us at j rojasnirp@gmail.com so we can let you know when it is available again.

3.- Enter your email address and select the delivery method: shipping or pick up in store.

4.- Complete the information requested in the purchase form

5.- Choose the payment method:

  • Credit Cards: Visa, Diners, Mastercard and Amex.
  • Debit Cards: Visa and Mastercard.
  • Yape

6.- Select the “Pay Now” button

7.- The website will automatically issue a purchase receipt that will arrive to your email.

PAYMENT METHODS

The products and services reported on this site may only be paid for by:

1.- Credit Cards: Visa, Diners, Mastercard and Amex.

2.- Debit Cards: Visa and Mastercard.

3.- Yape

PRODUCT CARE

WHAT HAPPENS IF I DON'T LIKE THE PRODUCT I BOUGHT?

The customer may make changes within 30 days of receiving the confirmation email and provided that the following conditions are met:

  • That the product does not show signs of use
  • That the product has not been manipulated.
  • Once the company verifies that the conditions are met, the customer may exchange the item for another item that we have in stock of equal or higher value, paying the difference.

    In case the product has factory defects, the customer must contact j rojasnirp@gmail.com to review the case.

    DO THE PRODUCTS HAVE A WARRANTY?

    Yes, all Muebles Don Pepe products have a 60-day warranty from the date of shipping confirmation. The warranty applies to any factory defect. For any questions on this subject, write to us at jrojasnirp@gmail.com